FAQs are Awesome!

PAPITA loves to do what they do, we have been around, successfully serving customers since 1992. It is our goal to make sure you get the best genuine products, under warranty, and at the best price.

PAPITA was founded in 1992 and has been a key player in the ever-evolving electronics industry. With over 32 years of experience, we take pride in our earned credibility and continuous passion to serve our valued customers with honesty and admiration.

Everything we sell is Genuine! Our products are covered by warranty from the manufacturer or local distributor(s), you can also add more coverage from us – we want to make sure you are happy!

Because you are awesome, since 1992 we have always believed you should SAVE your valuable money when you buy from us, your SAVINGS mean a lot to us.

Of course, our payment solutions provider is ADCB Bank. Fast, secure & simply the best Payment Gateway you can get. Our webstore is also fully secured and protected.

You can also choose to Buy now and Pay later with Tabby or Tamara.

Of course. We’re happy to help with your order (cancellations, modifications, etc.) Just raise a ticket here or reach us at +971588080250 and we’ll take care of everything.

We accept Visa, MasterCard, Apple Pay, Google Pay and compliments. (Just kidding. Kind of.) We also accept debit cards and COD (Cash on Delivery).

 

Of course, you can use our Buy Now, Pay Later facility by selecting Tabby or Tamara at checkout.

 

Of course, you can trade-in your old devices for new ones, or even get cash for it without buying a new device.

 

Because We Care! At PAPITA, we work very hard to identify ways to improve customer experience and your satisfaction is our number one priority, so we wanted to give you something BIG!

Say goodbye to worries about expensive repairs and hello to peace of mind with PAPITA.

Your device is covered for one year from the date of purchase, whether bought from our store or website.

Yes, PAPITA CARE+ is included for all purchases on products above AED 250 only.

All repairs are handled exclusively by authorized brand service centers to ensure the highest quality. We do not use third-party or local repair centers.

Yes, absolutely. We will share a detailed report from the authorized service centre, ensuring you have full transparency on the work done and how your device was handled.

You can expect your device back within 10-12 days, but the exact time depends on the authorized service center and may vary based on specific circumstances.

You can repair your device multiple times, up to the total value of the original purchase price.

Prices are in AED Dirhams.

Your order will ship out no later than the next business day. Orders placed on Staurday & Sunday will ship Monday morning.
 In the extremely unlikely event that the product is not available from the Supplier, PAPITA reserves the right to delay shipping, cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

All our orders are delivered FREE of cost no matter what the order total is.

PAPITA Express is a delivery service that allows you to get your order within 23 hours at just AED 23.

You will receive shipment updates by email and/or SMS, we’d love to share the shipping status with you, our phones are open at +971588080250 for any questions.

We do offer in-store pickup for your purchases.

Of course, our dedicated customer support team is always at your service. Our phone lines are open at +971588080250 for any questions or you can raise a ticket online here.

Becoming a registered user on our ecommerce website offers several benefits tailored to enhance your shopping experience such as quicker checkouts, easier returns, access to your full order history, member discount coupons, exclusive offers and promotions, faster customer support.

Our phones are open at +971588080250 for any questions.

If you’ve received a damaged or incorrect item, it hurts. First of all, our sincerest apologies. You can raise a ticket with all the details here and we’ll make it right.

If you don’t like something you have up to 7 days to return it. Please see our returns/cancellation policy for more information.

We take security seriously. Our website employs industry-standard encryption technology to ensure that your personal and payment information is secure during transactions.

So many ways: Sign up for our mailing list. Get social with us. Pop into one of our locations.

We will have them soon, even sooner than you think, our phones are open at +971588080250 for any questions.

Always nationwide shipping in the United Arab Emirates. Please contact us at [email protected] if you want your orders to be shipped outside of the UAE.

10am to 10pm, six days a week and Sundays are closed. However, you can place your orders online on papita.ae 24X7. We will make sure everything is taken care of.

Yes, definitely. You can tell us what you need and in what quantity here and we would reach out to you.

Your suggestions and opinions are most welcome and highly valued. You can write to the CEO.

PAPITA TRADING LLC, since 1992 would love your feedback. Post a review to our profile – https://g.page/r/CWm16K5b2Km3EAg/review

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