Terms & Conditions

By proceeding with your purchase, you agree to the following terms and conditions:

All products and information displayed on www.papita.ae is protected by copyright and other intellectual property laws. Papita Trading LLC is the sole owner of this site. The content is owned by Papita Trading LLC. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.

Papita Trading LLC reserves the right to refuse service to anyone at any time. Papita Trading LLC does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number. We are not liable for any loss during your transaction. Although all attempts will be made by Papita Trading LLC to give best service and complete client satisfaction, but Papita Trading LLC shall have no liability to you for any delay in delivery or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control, including, but not limited to acts of God, terrorism, riots, etc.

The terms shall be governed by and constructed in accordance with the laws of United Arab Emirates without reference to conflict of laws. Disputes arising in relation here to shall be subject to the exclusive jurisdiction of the courts in UAE. Papita Trading LLC, its officers, directors, shareholders, parents, subsidiaries, affiliates, employees, or joint venture partner are not liable to you for any incidental, indirect, consequential, special, punitive, or exemplary damages and/or costs of any kind, arising from your use of this website or your breach of these terms.

All product(s) and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

All prices on our website are subject to change at any time & during any sales promotions or events. PAPITA reserves the right to change the selling prices without prior information to any institution, customer or online shoppers.

Shipping Charges

We may charge for shipping and/or offer free shipping for all order(s) delivered across the UAE.
For international shipping the delivery charges depend on country of purchase & will be calculated separately, you may contact us for more information.

Estimated Delivery Time: Within the UAE orders are dispatched in 1 to 3 working days through a trusted courier service. We also offer same day shipping depending on location and time of receipt of order. We try our best to ship on time but in some cases delayed shipping due to inevitable circumstances may occur. International orders are dispatched once you approve the shipping charges. For all international orders delivery time may vary depending on location, the same will be initially communicated for your approval.

Kindly Note: Sometimes, delivery may take longer duration due to bad weather conditions, transportation delays, disruptions caused by the covid-19 pandemic or other unforeseen circumstances. In such cases, Papita Trading LLC will not be held responsible for such delays. Be rest assured that our customer service team will do everything so as to ensure on time delivery of your parcel. You can always reach out to our customer service team on +971588080250 or mail us on [email protected] for any query.

Acknowledgment of Receipt: We require a signature for any goods delivered, at which point responsibility for your purchased goods in the condition you have acknowledged receipt passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Papita Trading LLC and/or its shipping partners and transfer of responsibility in the same way.

Taxes & Duties: Any import duties and taxes are charged when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country. If you have questions related to custom charges, please contact your local customs office. For all domestic orders (within UAE) taxes and duties have already been included in the product price.

Tracking Details: Once your shipment is booked tracking details will be shared with you . Kindly check your message/ email for regular updates. If the tracking details sent do not provide sufficient information or if it shows message as ‘Contact Customer Care’ or anything else, please contact Courier customer care from their website, they will help you in delivery according to your convenience.

All our products are genuine and offer warranty. All our products go through strict quality control before shipping. If you still have doubts, feel free to call us on Customer Care: +971588080250 or write to us [email protected].

Warranty Terms & Conditions

All products carry limited warranty from manufacturer of the brand and/or distributor for a limited period against manufacturing defects only.

The terms, conditions, duration of warranty, exclusions of warranty are defined by the manufacturer of the brand and/or local distributor. Warranty commences from the date of the Invoice or date of activation, unless specified otherwise.

Warranty is applicable within the limits of United Arab Emirates only unless specified otherwise by the manufacturer of the brand and/or local distributor. Papita Trading LLC will only be the facilitator of this service and primary responsibility for warranty service rests with the manufacturer of the brand and/or local distributor. In case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to Papita Trading LLC in the United Arab Emirates.

Other than what is provided by manufacturer of the brand and/or local distributor, we disclaim any warranties or representations, expressed or implied in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted, including product information and/or specifications.
In cases of Dead-on Arrival (DOA) product, the respective service provider will determine whether the product is DOA and would offer either a replacement or product repair. Warranty offered will be as per the principal warranty terms & conditions, which are product specific & define by the Manufacturer, brand owner(s), or local distributor.

In some cases, a warranty is not applicable if:

Sets are tampered with / repaired by unauthorized personnel, or anyone other than those authorized by the manufacturer of the brand and/or local distributor.
Any defect caused due to improper use, negligence or transit damage.
The serial number on product has been tampered with or removed or does not match.
Damage is caused in transit or by accident, acts of God, abuse or misuse, negligence, failure to follow operating instructions, exposure to liquid, sand, fire, improper voltage input, fluctuation in electrical supply or by any other external factors.
In no event shall Papita Trading LLC be liable for any direct/indirect or consequential damages, including loss of profit, incurred by any customer/end user of the Product(s) or any other third party.
Warranty is subject to exclusive jurisdiction of the courts of Dubai, UAE.

Please note that digital products are generally non-returnable once accessed or downloaded.

Extended Warranty Terms & Conditions

Coverage Period: The extended warranty provides coverage for one, two or three years beyond the expiration of the manufacturer’s warranty.

What is covered? Offers coverage for repair costs, including labor and spare parts, for manufacturing defects for an additional one, two or three years after the manufacturer’s warranty ends. Please note that your device includes a 1-year manufacturer’s warranty.

Exclusions: This warranty does not cover:

Damage caused by misuse, abuse, accidents, or unauthorized repairs.
Normal wear and tear or cosmetic damage.
Damage resulting from natural disasters or environmental factors.

Limitations of Liability: Our liability under this warranty is limited to the repair or replacement of the defective product. We are not liable for any incidental or consequential damages.

Transferability: This warranty is non-transferable and applies only to the original purchaser of the product.

Governing Law: These terms and conditions shall be governed by the laws of the United Arab Emirates.

Modifications: We reserve the right to modify these terms and conditions at any time.

Service Add-On: The extended warranty is a service add-on that you have agreed to purchase during the checkout process.

Claim Process: To make a warranty claim, customers must:

Provide proof of purchase and warranty documentation. Contact our customer service department to initiate the claim. Enjoy the freedom of unlimited repair claims, ensuring your devices operate at peak performance.

Beyond Repair: In instances where a device is considered by the manufacturers service center beyond repair, you will receive a replacement with a depreciation value ranging from 25% to 40%, taking into account wear and tear, duration of use, and market dynamics.

PAPITA CARE+: Terms & Conditions about The Gadget Insurance Scheme

*On products worth AED 250 & above, read all terms & conditions below.

FREE 1 Year Insurance Protection at NO charges! EXCLUSIVE for PAPITA customers. Only at PAPITA! Absolutely FREE gadget insurance is included with your purchase. Your device is covered for liquid damage, screen damage, accidental damage, fire damage, malicious damage and theft.

We also offer a 33-Hours Express Claims Service at a nominal cost of the product price which you can opt for while checking out. If you haven’t opted for it already then you can do it within 72 hours of your purchase by raising a request here.

The Gadget Insurance Scheme known as PAPITA CARE+ is brought to you in association with The Oriental Insurance Co. (Ltd) Dubai, UAE and is subject to the following terms and conditions in addition to what is mentioned in the policy document. The Policy document is published on papita.ae website, read the policy document in english and arabic.

The processing time for normal claims would be 7-14 business days not counting weekends and public holidays.
It is the claimant’s responsibility to deliver the product and pick it back from our store.
This Product Insurance Scheme is FREE & EXCLUSIVE only for purchases made on Papita.ae and for PAPITA customers only.

To report your claims, click here.

Trade-in Gadgets: Terms & Conditions about The Gadget Trade In Service

Trade- in service and sell your device for cash are the same service, they have been named differently merely for advertising, marketing purpose.

Disclaimer from PAPITA: PAPITA strives to provide a seamless and trustworthy trade-in experience for our customers in association with Tango Plus General Trading LLC. Please carefully review the following disclaimer.

Trade-in Gadgets Service: “Trade-in Gadgets” is a service provided by PAPITA in association with Tango Plus General Trading LLC, with PAPITA acting as the collection partner on behalf of Tango.

Tango Plus General Trading LLC with commercial license number 709121 is a branch of BSW General Trading L.L.C, registered address: ABDULLA AL FAHED2, Damascus, Al Qusais Industrial Second, Dubai, Dubai, United Arab Emirates, 212625, +971552363279, Tax Registration Number: 100396990200003

Accuracy of Information: PAPITA relies on the information provided by users for the trade-in process. Any inaccuracies in the make, model, or condition of the device may affect the final valuation.

Quote Validity: The quote is provided by Tango Plus General Trading LLC. It is an estimation based on the information provided by the user. It is valid for three days, and failure to complete the trade-in within this period may necessitate the generation of a new quote.

Expert Assessment: The final valuation is subject to expert assessment, and PAPITA in association with Tango Plus General Trading LLC reserves the right to review, edit, or cancel the submission based on the actual condition of the device.

Ownership and Legal Compliance:

Device Ownership: Users warrant that the traded devices are not lost or stolen, are owned by them, and possess valid and verifiable ESN or IMEI numbers.
Reimbursement: In the event of any issues regarding ownership, users agree to cooperate fully, and if PAPITA incurs any penalties or losses, users are obligated to reimburse all associated costs, including legal fees.
Disclosure to Authorities: PAPITA may disclose seller details to authorized bodies for crime prevention and investigation purposes. Users entering this agreement consent to the supply of data to such entities.

Payment Process: Upon expert assessment, users will receive payment in the form of deductions, which are adjusted against payment for their new device purchase from PAPITA. Prices are subject to change without notice.

Returns: If an adjusted quote is not acceptable or if PAPITA decides not to purchase the device, it will be returned to the user free of charge.

Data Removal Responsibility: Users are responsible for removing all personal information from the device before trade-in. PAPITA is not liable for any damages resulting from stored information.

Indemnification: Users indemnify PAPITA from any liabilities, claims, losses, or damages arising from matters related to the trade-in agreement and transactions completed during the trade-in process in association with Tango Plus General Trading LLC.

Legal Compliance: Users agree to comply with all applicable laws, regulations, and tax requirements regarding the use of PAPITA’s trade-in service throughout the entire trade-in process.

Acknowledgment and Acceptance: By participating in the trade-in service, users acknowledge and accept the terms and conditions outlined by PAPITA in partnership with Tango Plus General Trading LLC, Dubai UAE. PAPITA reserves the right to update these disclaimers as necessary.

Payment and Returns

Payments: We accept Visa, Mastercard and other cards as forms of payment.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. applicable taxes will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in AED.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Contact Us

+971 588 080 250

[email protected]

Al Sabkha, Deira, Dubai