Estimated Delivery Time: Within the UAE orders are dispatched in 1 to 3 working days through a trusted courier service. We also offer same day shipping depending on location and time of receipt of order. We try our best to ship on time but in some cases delayed shipping due to inevitable circumstances may occur. International orders are dispatched once you approve the shipping charges. For all international orders delivery time may vary depending on location, the same will be initially communicated for your approval.
Kindly Note: Sometimes, delivery may take longer duration due to bad weather conditions, transportation delays, disruptions caused by the covid-19 pandemic or other unforeseen circumstances. In such cases, Papita Trading LLC will not be held responsible for such delays. Be rest assured that our customer service team will do everything so as to ensure on time delivery of your parcel. You can always reach out to our customer service team on +971588080250 or mail us on [email protected] for any query.
Acknowledgment of Receipt: We require a signature for any goods delivered, at which point responsibility for your purchased goods in the condition you have acknowledged receipt passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Papita Trading LLC and/or its shipping partners and transfer of responsibility in the same way.
Taxes & Duties: Any import duties and taxes are charged when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country. If you have questions related to custom charges, please contact your local customs office. For all domestic orders (within UAE) taxes and duties have already been included in the product price.
Tracking Details: Once your shipment is booked tracking details will be shared with you . Kindly check your message/ email for regular updates. If the tracking details sent do not provide sufficient information or if it shows message as ‘Contact Customer Care’ or anything else, please contact Courier customer care from their website, they will help you in delivery according to your convenience.
All our products are genuine and offer warranty. All our products go through strict quality control before shipping. If you still have doubts, feel free to call us on Customer Care: +971588080250 or write to us [email protected].